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TERMS AND CONDITIONS
DDGS COMPANY on the website www.ddgscompany.pt is an online store, owned by Diego Dias Gomes da Silva, with NIF 517510839, headquartered at Rua Cadetes de Toledo, Lote 5B, Loja 3, 6000-156 Castelo Branco, hereinafter designated by online store.
The service of our online store consists of making available and supplying a set of products and/or services, in order to allow the user, to whom the status of customer is attributed, to order and purchase online the products presented therein.
By using our website and/or purchasing a product/service, you assume acceptance of these terms and conditions, as well as the Privacy Policy in force at the time you access our website.
If you do not accept, in whole or in part, any of the stipulated conditions, you should not make purchases in our online store.
Our online store reserves the right to freely modify these Terms and Conditions without any need for prior notice.
Product and Pricing Information
Our online store informs customers about the characteristics, descriptions, images or videos of each product and/or service on each available page. Our online store undertakes to make the products and/or services available in a clear way and to correct possible errors that may occur as soon as possible.
The prices of each product and/or service are presented in our online store in euros and with VAT at the legal rate in force, to which will be added shipping costs applied to each order and other additional costs that may apply.
Our online store reserves the right to modify at any time, information regarding products and services, prices, and promotional campaigns can be updated and changed by our online store at any time.
Intellectual property
Our store is a registered online store, and the service provided is the responsibility of the company indicated above.
The content, domain, information present and made available in our store are the property of the company indicated above or were granted to it, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by our online store.
The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, contents , among others, without express approval from our store. Our store cannot be held responsible for any misuse of such products.
Payment methods
In our online store, we offer the following payment methods:
· Credit card
· Bank transfer
· Billing
After the payment is completed, our store will carry out a preliminary check, so that the order can be processed and shipped. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.
Purchase Conditions
Product Availability
All products and/or services available in our online store can be purchased, except in cases of outages or stock limitations, as well as made-to-order products, whose availability may vary. Products may become unavailable without prior notice, but under these circumstances they will be duly identified in our online store.
In case the product is no longer available after the purchase has been completed, our store undertakes to contact the customer as soon as possible in order to speed up the process with them.
Order Cancellation
The customer may cancel an order placed while it is being processed. It is requested that you inform our online store through the email contact present on the website.
If the cancellation request has been made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept it. Our store is not responsible for possible delays in handling order cancellations.
Our store reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues beyond our control.
Shipping and Delivery Costs
Our online store offers several regular delivery services, which are subject to the specific procedures of each carrier, namely with regard to the data necessary to carry out the service, the modalities, deadlines, costs and transport constraints associated with the specificities of the orders. to be delivered and the mechanisms for validating the identity of the recipient of the purchase or the third party representing him. Our online store is indifferent to any change in the conditions of service provided by the carriers, and it is only responsible for ensuring that the procedures followed by them in the delivery process correspond to the terms in force at the time of completion of the purchase. The specificity of some product segments may justify the establishment of a minimum purchase amount, which will always be indicated in the last phase of the ordering process.
Therefore, the delivery options presented may vary depending on the type of products to be delivered, the geographical area of destination or the intended delivery method (delivery at home or collection at a store).
The expected delivery time, as well as any constraints or observations relevant to the date of completion of the order process, are indicated, as an information note, in each of the delivery options in the "Shipping Method" tab.
The normal delivery time in mainland Portugal for the products available in our online store is 2 to 3 business days. This information on the delivery time is merely indicative, so our company will not accept, under any circumstances, any penalty for missed delivery dates.
The products will be delivered to the location to be defined by the customer, or picked up at our store. The products must be checked by the customers upon delivery.
Any claims related to the delivery or transport of goods must be placed, in writing and immediately, on the proper transport document (if applicable).
Free Resolution
Having purchased an item in our online store, the Customer has a period of 14 days to proceed with its return, from the receipt of the order, under the terms of the right of free resolution, provided for in Decree-Law n.º 24/2014 , of the 14th of February.
If the customer intends to terminate the contract, he can do so through the email contact present on the website or by filling out the contact form available on the website.
Upon termination of the contract within the legal period, in addition to returning the product, the customer must return any offers that accompany the main product. Our store must refund the amount paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment and return form.
The refund will be made through the same payment method used by the customer in the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
Any refund procedure will be processed as provided for in the legislation in force in Decree Law No. 24/2014.
Claims
The customer may submit a complaint regarding any question, act, information or service provided regarding our online store through the email contact present on the website or through the Electronic Complaints Book.
Alternative Dispute Resolution
In the event of a dispute, the consumer may resort to the Alternative Dispute Resolution bodies identified on the consumer portal, on the website www.consumidor.pt, or to the Online Consumer Dispute Resolution bodies identified on the website: https: //webgate.ec.europa.eu/odr.
The currently existing alternative dispute resolution entities are as follows:
CNIACC - National Center for Information and Arbitration of Consumer Disputes
Generic competence Email: cniacc@unl.pt Website: www.arbitragemdeconsumo.org
Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Geographical area covered - contracts concluded in the District of Faro. Email: support@consumidoronline.pt Website: www.consumidoronline.pt
Coimbra District Consumer Conflict Arbitration Center
Geographical area covered - contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. Email: geral@centrodearbitragemdecoimbra.com Website: www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center
Geographical area of coverage - contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira. Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt Website: www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
Geographical area of coverage - contracts signed in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia. Email: cicap@mail.telepac.pt Website: www.cicap.pt
Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
Geographical area of coverage - contracts entered into in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela . Email: triave@gmail.com Website: www.triave.pt
CIAB - Information, Arbitration and Consumer Conflict Center
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt Website: www.ciab.pt
Disclaimer
When creating and using the account in our store, the customer is responsible for the maintenance of the account, confidentiality and for all activity arising from his account.
When creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
Our store is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
Our store is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products and/or services available, as well as for any delay or unforeseen delivery of orders.
Personal Data Processing
We ask that you consult our Privacy and Cookie Policy.
Applicable law
All purchases made in our online store are subject to Portuguese legislation.